All support are handled by the Denmark based call centre, Unisupport.net Unisupport is an experienced, capable and well established global provider of post sale technical support services to distributors and wholesalers of consumer electronic, communications, and information technology products, on behalf of their retail partners. All of Smart IT’s products are backed by Unisupport’s enthusiastic and knowledgeable customer support team who are dedicated to ensuring customers receive prompt and complete satisfaction. You can find Unisupport at www.unisupport.net. Just click on your country icon for service in your home language. Unisupport’s mission is to provide immediately accessible, effective and easily understood problem solving for consumers who are having questions about the proper performance, function or operation of any supported product or are concerned that they may have a defective product. Understanding and resolving customer technical problems can be achieved by: Visiting the product FAQ section of the Unisupport website or Emailing Unisupport via the contact webpage, detailing the problem. Unisupport guarantees to respond within the next working day or Telephoning the Unisupport customer help line to talk directly to one of our courteous, specially trained call centre staff From the Unisupport website customers can download updates, drivers, specifications, manuals and other product support material. The Unisupport staff will also assist with the repair or replacement of any products determined to be defective or inoperable. The Unisupport call centre is 'state of the art' equipped with the latest systems, technology and utilities. Its technicians are thoroughly trained on all supported products and are on call for extended hours. To visit the Unisupport website, please click the banner below.